BPO Jobs in Hyderabad: Dell is Recruiting Process Associate

Dell is Recruiting Process Associate
Process Associate

Please visit http://www.dell.com
Location : Hyderabad
Designation : Process Associate
Qualification : B.E/ B.Tech
Experience : Freshers
Complete Description :

Walk in Interviews in Dell

Tech Support

JobsCafe.com

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile:

• Should have completed Graduation.

• UnderGraduates should have atleast 1yr International call center OR 2yrs other domain experience.

• BE/BTECH freshers 65% Or 1yr International call center exp.. Good communication skills

• Should be aware of basic hardware and troubleshooting.

• Should be flexible working in rotational shifts.

• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.

• Troubleshooting customer queries regarding Laptops and Desktops.

• Purely into Hardware Troubleshooting for US customers.

• Completely inbound, Upselling part of profile.

• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

• Escalate problems when unable to resolve customer issues.

• Log and sufficiently document all contacts with customers in designated tools.

• Identify and provide input on unique or recurring customer problems.
Job Description

Walk in interviews : Monday to Friday 11am - 5pm

Venue:-
Dell international services,
HITEC City Layout,
HITEC City,
Hyderabad,
Beside Cyber Gateway.

Best Wishes!